Patient information
A little clarity before you visit.
If your question is not answered here, the clinic can help by phone or email.
Questions before your first visit
Do I need a referral?
The clinic welcomes new physiotherapy patients without a referral. Your insurer may have its own requirements, so check your plan before your appointment.
Can you bill my insurance directly?
Direct billing is available for eligible plans. Contact the clinic with a billing question before your appointment to confirm your plan’s requirements.
What if my plan does not allow direct billing?
The clinic may ask you to pay at the appointment and provide documentation for you to submit to your insurer. Confirm the arrangements with reception.
How do I arrange my first visit?
Call (403) 453-5000 or email info@maxphysiotherapy.ca. The team can help you choose an appropriate appointment and explain the next steps.
Is there a form to fill out?
If you’re coming about a new condition or injury we haven’t treated in the past, you’ll complete a Patient History Form at the clinic when you arrive. Please come a few minutes before your appointment so there’s time to fill it in.
Can I move my care from another clinic?
Contact the team to discuss your needs and how to arrange the next step. Tell reception if your care is associated with an existing claim.
How do I change or cancel an appointment?
Please call the clinic. The general enquiry form should not be used to cancel or change an existing appointment.
Is there parking and accessible access?
The clinic publishes free on site parking and accessible access at Taralake Medical Plaza, Unit 329, 7171 80 Avenue NE. Call ahead if you have particular access needs.
How long will my recovery take?
Each person’s circumstances and care plan differ. Discuss your goals and progress with your clinician; a fixed recovery time cannot be promised on a website.
Still have a question?
Speak with the clinic about your needs, a suitable practitioner and appointment availability.